Conflict is inevitable

I do not like conflict and really do try to avoid it. Unfortunately it is inevitable in a business setting as there are many scenarios that arise….

• People have different opinions on recommendations, options or decisions
• People can have different agendas
• People have different personalities and do not get along
• People could just have a bad day and want to take it out on people

We need to recognize these situations will occur and determine how best to address them when they do. My approach when conflict does arise includes the following tactics.

• Stay calm
• Focus on facts rather than blaming others
• Look to negotiate to an acceptable solution or compromise

Many days I feel like all I do is deal with conflict with others or within teams.  All I try to do when this happens is survive and “live to fight another day.”