Posted by: kerrywills | August 22, 2014

The Evolution of “Reply to All”


Well as is always the case every six months, we had the classic “reply to all” evolution this week at work. It happened in the same way that it always happens and followed the predictable evolution path…

1. Person sends message to entire company (in this case 40,000 people)

2. Other people think they were on the wrong distribution list and ask to be removed by replying to all

3. Then people tell other people not to reply to all by replying to all

4. Then some people realize this and send recalls to all people

1

In this case it actually sent millions of messages and brought down our mail servers for several hours. Now, I can’t figure out which is worse, the person who selected every single distribution list or the people replying to all on purpose. And not sure why ten people had to say not to do it, thus contributing to the problem. One day people will learn about BCC which is the cure to the reply to all problem.

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