Posted by: kerrywills | January 11, 2013

Don’t send angry e-mails


I have seen countless examples where people have emotional responses to messages that get forwarded or sent to the wrong people and then all sorts of trouble ensues. Here are a few examples…

  • Someone disparages another team in a message which eventually makes its way back to that team
  • Blame is put in a message
  • Derogatory names are noted

In all cases it usually ends up in a bad space that leaves lasting impressions and that takes a long time to recover from. In some cases because e-mails lack emotion and context even the simplest of messages can get taken the wrong way.

1

The best advice is to keep all messages professional. Consider each one and think about how it would be received and what would happen if others saw it. Organizations and programs are so inter-related these days that it is much better to take the high road to preserve a relationship than to get the short-term satisfaction of berating someone and then having regrets later.

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Responses

  1. I have a better suggestion. Don’t send angry people or meet/interact with others when you’re angry/upset!


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